IT Infrastructure and UH Community - University of Houston
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IT Infrastructure and UH Community

Network Connectivity (Internet, Internet2, Intranet) | Federated Single Sign-On (Shibboleth) | Web Application Acceleration (NetScaler) | Directory Services (LDAP/Active Directory) | File Shares | Hosted Services | Answerpoint for UH Main Listed Number (University Call Center) | Client Management (SCCM) | College/Division Technology Reviews | Electronic Access Control System (BASIS) | Incident Management: Intrusion Detection, Monitoring, Spam/Virus, Forensics, Response & Reporting | Intrusion/Panic Alarm Systems | Security Risk and Compliance Assessments | Surveillance Camera Systems


Network Connectivity (Internet, Internet2, Intranet)

Management and administration of network services including Internet, Internet2, and Intranet.

Requests: support@uh.edu or 713-743-1411


Federated Single Sign-On (Shibboleth)

Federated Single Sign-On using Shibboleth Identity Provider (IdP) Service in conjunction with federation memberships e.g. InCommon and Texas Trust. Available to InCommon Federation Service Providers e.g., Philo TV for students (uh.philo.com), DigiArc's Curriculog and Texas Trust members e.g., LEARN

Contact UIT Service Owner for onboarding: UIT Enterprise Systems, phone 713-743-1449. 


Web Application Acceleration (NetScaler)

Web Application Acceleration appliance fronting UHS web applications e.g.UH web site, UHS PS Campus Solutions, UHS PS Finance, UHS PS HR/Payroll, UH SharePoint, UH/UHV Blackboard and many other UH web services. Providing improved performance (response),SSLoff-loading, load balancing, and caching.

Contact UIT Service Owner for onboarding: UIT Enterprise Systems, phone 713-743-1449. 


Directory Services (LDAP/Active Directory)

Administration of domain services and hierarchical directory of organizational resources such as users, computers, printers, and sites.

Contact: Technology Services & Support, phone 832-842-4902.


File Shares

Management of file shares for multiple departmental units. Provides space and access to university files shares and CougarNet space for shared services to physically store your profile and files.

Email: cougarnet@uh.edu


Hosted Services

Server administration of virtual server infrastructure located in the computing center and managed by UIT. Provides Information Technology and selected entities with virtual servers for support of applications. This is a limited service: pre-funded for small applications that use smaller amounts of resources (virtual machine or storage). All application-based services are on Virtual Memory Systems (unless they can't be because of the type of software).

Contact: IT Customer Services, 832-842-4702.


Answerpoint for UH Main Listed Number (University Call Center)

Management of incoming calls to University main phone number 713-743-1000, including response to inqueries as first point of contact and call routing.

Contact: Technology Services & Support, phone 832-842-4902.


Client Management (SCCM)

Client management including centralized and remote administration of desktops/laptops/mobile devices for image installations, application upgrades, security patches, and remote assistance.

Contact: Technology Services & Support, phone 832-842-6547.


College/Division Technology Reviews

The CTR program is an strategic service that provides technology consulting and comprehensive assessment of IT services for the colleges and divisions with the purpose of creating reliable, secure, and cost-effective technology environments using industry best practices, latest technologies, and aligning the college/division IT services to the University/College strategic goals.

Contact: Office of the CIO, phone 832-842-4603.


Electronic Access Control System (BASIS)

Administration of the BASIS access control system used for electronic access to campus buildings.

Contact business owner: Campus Safety Systems, phone 832-842-4644.


Incident Management: Intrusion Detection, Monitoring, Spam/Virus, Forensics, Response & Reporting

Monitoring services of the campus network and system alerts for possible intrusions, identify incidents, provide incident investigation and documentation.

Email security@uh.edu or call 832-842-4695. Additional information is available at the UIT Security home page


Intrusion/Panic Alarm Systems

Maintenance of intrusion alarm systems that detect physical access to monitored areas and and panic alarms

Contact business owner: Campus Safety Systems, phone 832-842-4644.


Security Risk and Compliance Assessments

Security assessments of data and IT assets to identify security risks and offer mitigation strategies for reducing or eliminating the risk.

Email security@uh.edu or call 832-842-4695. Additional information is available at the UIT Security home page


Surveillance Camera Systems

Installation and maintenance of technology infrastructure for surveillance cameras installed in multiple campus locations

To request this service, contact UHDPS: Public Safety & Security, phone 832-842-4719.

Report issues with cameras, call boxes or elevator phones


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