BA in Anthropology, certificates in Global Studies and Asian Studies, minors in French and Chinese, University of Pittsburgh; MS in Hospitality Management, University of Houston.
Expertise & Research Interests
- Anthropology of Hospitality and Tourism
- Consumer Behavior
- Online Communities and Communication
- Lodging Operations and Management
Served as the executive director of the AH&LA Information Center; served as an assistant general manager for Drury Hotels and a floor manager for Pappas Restaurants; industry experience also includes work as a bartender, cocktail server, general server, busser, dishwasher, house person, cook, housekeeper and front desk agent; management experience through intramurals sports program at the University of Pittsburgh.